Here is a step by step tutorial on how to use Windows Remote Desktop Assistance. It's safe, easy and secure.

  With an internet connect, we will walk you thru the process of connecting to our computer so we can take control of your desktop  and assess and fix any problems you may have.

   As operator of the Host computer, you will have complete control to override at any time during the session.

   This method is a very efficient way of troubleshooting problems without the need to have a technician come to your house or worry about disconnecting your PC for Delivery or pick up.

   Below are two pictorials on how to connect via Remote Access based on the two most popular Operating Systems(OS), Windows Vista and Windows XP.